Housing Officers & Customer Services - United Housing Association

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Housing Officers & Customer Services

Our Housing Officers are here to help you access the services available to you, the section below provides you information on who your housing officer is and which areas they cover.

Housing Officers are here to help you with a wide variety of queries, including: Housing Officers can help you in:

Letting you know more about the services that we offer

Providing advice and support if you have a problem paying your rent

Visit your home as part of an estate walkabout programme

Providing advice on anti social behaviour issues

Providing advice on parking enforcement measures

Providing permission to keep pets in your property

Providing information on housing benefit claims and information on who to contact

Providing information on the choice based letting scheme

Providing information on insuring the contents of your home

Providing information and advice on ending your tenancy, exchanging properties with other tenants, moving through the HomeSwapper scheme.

In addition to our Housing Officers, we have two customer services officer who you can also contact for information. If your query is regarding a repair, please see the repairs section or contact Rory Sims.

	Laura Rogers Housing Officer - Anti Social Behaviour 0117 970 3070 laura.rogers@unitedha.org.uk Areas covered:Siston Hill, North Common, Longwell Green, Chipping sod... More

	Femi Robinson Housing Officer - Estate Management 0117 944 0544 femi.robinson@unitedha.org.uk Areas covered: St Pauls, St Agnes, St Werburghs, Montpelier, Welshback, Horfield, Easton, Whitehal... More

	David Braithwaite Housing Officer - Income Management 0117 944 0591 david.braithwaite@unitedha.org.uk Areas covered: The Old School House, Wilson St, The Mews, Orange St, Swindon, Bath, Bedmin... More

	David Oteng Housing Officer - Voids and Allocations 0117 942 4600 david.oteng@unitedha.org.uk Description: First point of contact for personal visits and incoming telephone calls from re... More

	Tom Wild Customer Services Assistant 0117 942 4600 thomas.wild@unitedha.org.uk

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