One of our core objectives are to be the first choice association for customers by providing responsive and excellent customer services to diverse communities.  In order to achieve this objective we need to make sure that we measure how well United manages its resources in providing value for money services. 

To be able to provide continual improvements to our tenants we manage our Performance through our KPI's (Key Performance Indicatiors). These KPI's have been developed to be in line with United's Business Objectives and Service Standards to allow us to closely monitor our objectives and provide clear outcomes.


Year to Date Performance Summary

Please click on the link below to see the our current performance information:

QTR1 Performance Summary

QTR2 Performance Summary

QTR3 Performance Summary

 If you would like to discuss the Performance of United further then please contact Collette Parnell (Performance Management Officer) on Tel: 0117 9703074 or email: collette.parnell@unitedha.org.uk